Your privacy is our responsibility

This privacy policy ("Policy") is issued on behalf of the 365abc platform ("we", "our", or "platform"). When you use our website 365abc.cam, register, log in to your account, or use any of our services, you agree to the terms of this policy. You are encouraged to read this policy carefully.

1 Types of Information Collected

365abc may collect the following types of information from its members. The purpose of data collection is always limited to providing legitimate services, ensuring security, and improving the user experience.

1.1 Information You Provide Directly

Information you provide to us directly during registration or account management:

• Full name and date of birth
• Valid email address
• Mobile number
• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (where applicable)
• National ID (NID) or passport details — for identity verification

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Platform access and navigation history (log data)
• Information collected through cookies and similar tracking technologies
• Records of transaction time, amount, and method
• Gaming history and betting activity data

2 Purposes of Data Use

Information collected by 365abc is used only for the following legitimate purposes:

• Account creation, management, and verification
• Processing financial transactions (deposits and withdrawals)
• Fraud prevention and anti-money laundering (AML/KYC) verification
• Providing customer service and technical support
• Maintaining platform security and integrity
• Managing bonuses, promotional offers, and VIP benefits
• Enforcing responsible gambling policies
• Meeting legal obligations and regulatory reporting
• Improving platform functionality and user experience

3 Data Storage and Security

365abc applies industry-standard security measures to protect your personal information. Our servers and databases are secured with SSL (Secure Socket Layer) encryption, which remains active at every stage of data transmission and storage.

Financial information, such as mobile banking numbers and bank details, is stored with the highest level of encryption. Our internal staff may access this information only as required by their specific responsibilities and under strict access controls.

Your information is retained for a period determined by legal obligations or account activity. Even after an account is closed, certain information may be retained for a defined period to meet applicable legal requirements.

4 Cookies Policy

The 365abc website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve platform functionality.

4.1 Use of Cookies

• Essential cookies: Required to maintain login sessions and security
• Functional cookies: Help remember your preferences and settings
• Analytical cookies: Monitor how the platform is used to help improve it

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect some platform functionality.

5 Sharing Information with Third Parties

365abc never sells or rents your personal information. However, information may be shared with trusted third parties in the limited circumstances listed below:

• Payment processing partners: For processing bKash, Nagad, Rocket, Upay, and bank transfers
• Identity verification services: For the purpose of meeting KYC/AML obligations
• Technology service providers: For platform operation and hosting
• Legal authorities: Where required by court order or legal obligation

All third-party partners are contractually bound to follow privacy and security standards consistent with this privacy policy.

6 Your Rights and Controls

As a registered user of 365abc, you have several important rights regarding your own information:

6.1 Right to Access Information

You may request to know what information we hold about you. We will provide you with a detailed report within a legally compliant timeframe.

6.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Some information can be changed directly from your account settings; for other information, please contact support.

6.3 Right to Close Your Account

You may request to close your account at any time. Even after closure, information necessary to meet legal obligations will be retained for a specified period.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications, such as messages about bonuses or offers, you may withdraw your consent at any time. However, essential messages related to account management will continue to be sent.

7 Identity Verification (KYC) Process

To ensure financial security and prevent money laundering, 365abc conducts a Know Your Customer (KYC) process. As part of this process, you may be required to submit the following documents:

• A clear copy of your National ID (NID) or valid passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method
• Proof of legitimacy of source of funds (where applicable)

All documents submitted for KYC verification are stored in encrypted form and can only be accessed by authorised staff. This information is never shared with any unrelated third party.

8 International Data Transfers

Our server infrastructure may in some cases be located in different countries. For such international data transfers, we ensure that the transferred data remains protected in accordance with the standards set out in this privacy policy.

All data transfers are carried out via SSL encryption, and receiving organisations are contractually bound to follow appropriate data protection standards.

9 Protection of Minors

365abc is for persons aged 21 and above only. We never knowingly collect information from minors or allow them to open an account. Age verification is a mandatory step in the registration process.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

10 Policy Changes and Updates

We may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify registered users by email
• Display a clear notice on the platform

If you continue to use the platform after an update, it will be understood that you have accepted the revised policy. However, for significant changes, we may seek your consent again.

11 Responsible Gambling and Data Protection

As part of our commitment to responsible gambling, we monitor your gaming patterns and financial activity. Using this information, we can identify potentially problematic gambling patterns and provide assistance where needed.

To learn more about setting personal limits, self-exclusion, or cooling-off periods, visit our Responsible Gaming page.

12 Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We are committed to resolving your request as quickly and completely as possible.

Contact our privacy team directly: [email protected] or via 24/7 live chat support. Our support team is able to assist in Bengali.